Your Questions, Answered

Frequently Asked Questions (FAQ)

Results & Concerns

Do RF microcurrent devices really help improve skin appearance?

Yes. RF and microcurrent technologies are widely used in advanced cosmetic skincare routines to support visibly firmer, smoother, and healthier-looking skin when used consistently over time.

When will I start seeing results?

Some users notice improvements in skin texture and radiance within the first few weeks. More visible firming results typically appear after 3–4 weeks of consistent use.

Will the device hurt or damage my skin?

No. The device is designed for safe cosmetic use at home. Most users experience only gentle warmth or mild stimulation during treatment.

Is this device suitable for all skin types?

Yes. The device is suitable for most skin types. If you have a medical skin condition or are undergoing dermatological treatment, consult a professional before use.

Usage & Routine

How often should I use the RF device?

For best results, use the device 3–5 times per week for approximately 10–15 minutes per session.

Can I use the device on my neck and jawline?

Yes. The device is designed for the face, jawline, and neck areas.

Do I need a conductive gel?

Yes. A conductive gel improves glide and helps optimize treatment performance.

Can I combine the device with my skincare routine?

Yes. The device can be used alongside most skincare products. Avoid strong acids immediately before or after treatment.

Safety & Trust

Is RF technology safe for home use?

Yes. This device is designed for safe cosmetic home use and follows international safety standards such as CE certification where applicable.

Is this a medical treatment?

No. This device is intended for cosmetic skincare use only and is not a medical treatment.

Charging & Support

How long does the battery last?

Charging typically takes around 2–3 hours and allows multiple treatment sessions per charge.

What should I do if the device stops working?

Contact support@seravonix.com with your order number and a short description of the issue, and our team will assist you as quickly as possible.

Shipping & Returns

What are the shipping times?

Orders are processed within 1–3 business days and typically arrive within 7–15 business days with tracking.

What is your return policy?

Returns are accepted within 30 days for unused items in original packaging.              Contact support@seravonix.com to begin the process.